Privacy Policy

Zilo Infotech Pvt Ltd ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the AstroNav mobile application and services ("Service"). Please read this Privacy Policy carefully.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Create your astrological profile
• Use our services
• Contact us for support
• Subscribe to our newsletter

This information may include:

• Name
• Email address
• Phone number
• Date of birth
• Time of birth
• Place of birth (location coordinates)
• Gender
• Profile photograph
• Payment information (processed securely through third-party payment processors)

1.2 Astrological Data

To provide personalized astrological services, we collect and process:

• Birth chart data (planetary positions, houses, aspects)
• Zodiac sign preferences (Vedic or Western astrology)
• Family member profiles (if you choose to add them)
• Questions and interactions with our AI chat service
• Preferences for notifications and content

1.3 Automatically Collected Information

When you use AstroNav, we automatically collect certain information:

• Device information (model, operating system, unique device identifiers)
• Usage data (features used, time spent, interactions)
• Log data (IP address, access times, app crashes)
• Location data (with your permission, for location-based astrological calculations)
• Mobile analytics (app performance, user behavior patterns)

1.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Session cookies (to keep you logged in)
• Preference cookies (to remember your settings)
• Analytics cookies (to understand how you use our Service)
• Advertising cookies (if applicable)

2. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our Service
• To calculate and generate personalized birth charts and horoscopes
• To provide astrological insights, predictions, and recommendations
• To process transactions and send transaction notifications
• To respond to your inquiries and provide customer support
• To send you technical notices, updates, and security alerts
• To communicate promotional offers and new features (with your consent)
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and fraudulent activity
• To personalize your experience and deliver relevant content
• To comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and context:

• Contract performance: Processing necessary to provide our Service
• Consent: You have given explicit consent for specific purposes
• Legitimate interests: Processing necessary for our legitimate business interests
• Legal obligations: Processing necessary to comply with legal requirements

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We engage third-party companies and individuals to facilitate our Service:

• Cloud hosting providers
• Payment processors (for secure transaction processing)
• AI service providers (for astrological interpretations)
• Analytics providers (to understand app usage)
• Customer support tools

These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal requests or court orders
• Government or regulatory investigations
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

7.1 Access and Update

You can access and update your personal information at any time through your account settings in the app.

7.2 Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

7.3 Account Deletion

You can delete your account at any time through:

• The account deletion option in the app settings
• Contacting us at connect@astronav.com

Please note that some information may be retained for legal or legitimate business purposes after account deletion.

7.4 Withdraw Consent

If you have given consent for processing your data, you can withdraw it at any time. This will not affect the lawfulness of processing based on consent before withdrawal.

7.5 Opt-Out of Marketing

You can opt out of receiving promotional emails by:

• Clicking the "unsubscribe" link in any email
• Updating your notification preferences in the app
• Contacting us at connect@astronav.com

8. Children's Privacy

AstroNav is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure your personal data remains protected in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after any changes constitutes acceptance of the new Privacy Policy.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: